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Terms of Service

Last updated 10 September 2026.

These terms are an agreement between [Registered business name — as on your Udyam certificate] (“we”, “us”), which operates CoachFit, and the person or business using it (“you”). By creating an account or using CoachFit you accept them. If you are accepting on behalf of a gym or company, you confirm you are authorised to bind it.

1. What CoachFit is

CoachFit is software for running a gym: membership records, attendance, fee collection, personal-training sessions, staff access and reminders sent over WhatsApp. We provide the software. We do not run your gym, employ your staff, hold your members’ fees or take any part in the services you sell to them.

2. Your account

  • You must be 18 or over and give accurate details, including a working mobile number.
  • You are responsible for everything done through your account, and for the staff and trainers you grant access to. Access you grant is access you are accountable for.
  • Tell us promptly at support@coachfit.in if you believe someone else has got into your account.

3. Your members’ information

You decide what to record about your members and why. In the language of the Digital Personal Data Protection Act, 2023, you are the Data Fiduciary for that information and we are a Data Processor acting on your instructions. That division of responsibility matters in practice:

  • You are responsible for having a lawful basis to collect and store what you enter, and for telling your members what you do with it.
  • You must not upload information you have no right to hold, and must not use CoachFit to send messages the recipient has not agreed to receive.
  • We use that information only to provide the service to you, and to meet our own legal obligations. We do not sell it and we do not use it to advertise to your members.

How we handle information is set out in our Privacy Policy.

4. Acceptable use

You agree not to:

  • break the law, or use the service to help anyone else do so;
  • send unsolicited marketing, or any message that breaches WhatsApp’s Business Messaging Policy — doing so risks the number every gym on the platform depends on;
  • attempt to reach another gym’s data, probe or interfere with the service, or work around its access controls;
  • resell or rebrand the service without our written agreement.

5. Subscriptions and payment

  • CoachFit is sold as a prepaid subscription, monthly or yearly, per gym. Additional branches are charged separately, per branch.
  • Payments are collected through Razorpay. We do not see or store your card details.
  • Prices are in Indian Rupees and include any taxes stated at checkout. We may change prices, and will give at least 30 days’ notice before a change affects a renewal.
  • Payments are not refundable. The terms are set out in full in our Refund and Cancellation Policy, which forms part of this agreement.
  • If a subscription lapses, the gym’s account closes to new activity until it is renewed. Your data is not deleted when that happens — see section 9.

6. WhatsApp message credit

Automated reminders are sent over the WhatsApp Business Platform, which charges us per message. You buy credit in advance and each message sent debits it. Credit is non-refundable and cannot be transferred between gyms or exchanged for cash. When it runs out, automated messages stop until it is topped up; the rest of the service continues.

Delivery depends on Meta and on the recipient’s own WhatsApp settings. We cannot guarantee any individual message is delivered or read.

7. Availability

We work to keep the service running but do not promise it will be uninterrupted or error-free. It may be unavailable during maintenance, or because of a failure at a provider we depend on. We offer no uptime guarantee unless we have agreed one with you in writing.

8. Our intellectual property

The software, its design and the CoachFit name remain ours. You get a non-exclusive, non-transferable right to use it while your subscription is current. Your own data stays yours; nothing here gives us ownership of it.

9. Suspension, closing your account, and your data

  • You may stop using the service at any time. Cancellation is covered by the refund policy.
  • We may suspend or close an account that breaches these terms, that is used unlawfully, or whose payment has failed and stayed unpaid.
  • After an account closes we keep its data for 90 days, during which you can ask us for an export or ask us to delete it sooner. After that it is deleted, except where we must keep records to meet a legal obligation.

10. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded. Subject to that, we are not liable for lost profits, lost business, or indirect or consequential loss; and our total liability arising out of the service is limited to the amount you paid us in the three months before the claim arose.

We are not responsible for how you run your gym, for disputes between you and your members, or for decisions you take on the basis of what the software shows you.

11. Changes to these terms

We may update these terms. If a change materially affects you we will give notice in the app or by email before it takes effect. Continuing to use the service after that means you accept the new terms.

12. Governing law

These terms are governed by the laws of India. The courts at [City], India have exclusive jurisdiction over any dispute.

13. Contact

[Registered business name — as on your Udyam certificate], [Registered address, including city, state and PIN code]. Email support@coachfit.in, or see our contact page.