Back to sign in

Refund and Cancellation Policy

Last updated 10 September 2026.

This policy covers everything you can pay [Registered business name — as on your Udyam certificate] for: CoachFit subscriptions, additional branches, and WhatsApp message credit. Please read it before you pay — by paying, you accept it.

1. No refunds

All payments are final. We do not refund subscription fees, branch fees or message credit, in whole or in part, for any reason including those below.

  • Changing your mind, or deciding the software is not for you.
  • Not using the service, or using less of it than you expected, during a paid term.
  • Closing your gym, or cancelling part-way through a month or year.
  • A feature not working the way you hoped, where it works as described. Tell us and we will try to help, but it is not grounds for a refund.

A free trial is provided precisely so you can decide before paying. We encourage you to use the whole of it.

2. Cancelling

You can cancel at any time from Settings, or by writing to support@coachfit.in.

  • Cancelling stops the next renewal. It does not refund the term you have paid for.
  • Your account keeps working until the end of that term. You are not cut off on the day you cancel.
  • After it ends, the account closes to new activity. Your data is kept for 90 days, during which you can renew and pick up where you left off, or ask us for an export. After 90 days it is deleted.

3. The three things we do refund

A blanket refusal would be neither fair nor lawful where the fault is ours. We will refund:

  1. A duplicate charge. If you were billed twice for the same period, the second charge is returned in full.
  2. A payment that took your money without activating anything. If money left your account and the subscription or credit did not appear, we return it in full.
  3. A charge you did not authorise, once verified with Razorpay.

Write to support@coachfit.in within 7 days of the charge with the payment reference. We will reply within 3 working days. Approved refunds go back to the original payment method within 5 to 7 working days, and your bank may take a few days more to show it.

4. WhatsApp message credit

Credit is prepaid and is spent as messages are sent. It does not expire, but it is not refundable, not transferable between gyms, and cannot be exchanged for cash — including any balance left when an account closes.

A message that we fail to submit to WhatsApp is not charged. A message that WhatsApp accepts and then does not deliver — because the number is wrong, is not on WhatsApp, or has blocked us — is charged, because we are charged for it. Please keep your members’ numbers current.

5. If we end your subscription

If we close your account for breaching our Terms of Service, no refund is due. If we discontinue the service entirely, we will refund the unused part of what you have paid, calculated from the day the service stops.

6. Price changes

A price change never affects a term you have already paid for. We give at least 30 days’ notice before a new price applies to a renewal, so you can cancel first if you would rather not pay it.

7. Questions

support@coachfit.in, or see our contact page. This policy is governed by the laws of India and does not affect rights you have under consumer law that cannot be excluded by agreement.